PS Internal Support Documents

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PS Internal Support Documents

[INTERNAL] Processes, FAQ and other info

[INTERNAL] Processes, FAQ and other info

Loom stuff

How To Add A Loom Video to a Help Center article

Zendesk SELL stuff

Synching your Outlook Email to SELL

[Data Integrity] Send your first email outreach from SELL

[REPORT] Value of Deals

Converting an Email into a Note

Use SELL to Send Email to a Target List of Users

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INTERNAL Release Notes

[INTERNAL] Release Notes: November 7, 2022

PRODUCTION stuff

[INTERNAL] Onboarding Production & Zetta clients

[DRAFT] WO Traffic to PS Production to WO AFR workflow

Deal RENEWALS stuff

Renewals Pipeline [Overview]

Other FAQ & Announcements

Replying To & Forwarding emails with background

PromoSuite Next/PromoSuite Mail Development Lifecycle

ONBOARDING process

[Internal] Onboarding "Production + WideOrbit" clients

[Internal] Onboarding "Production" clients

[Internal] Onboarding "Next" clients

Onboarding Pipeline [INTERNAL]

Help Center Content

[HOW TO] Notes, Alerts, Tips & More!

[HOW TO] Style Your Article Text

[HOW TO] Add Anchor Points in Article Text

Structure for Product Documentation

[HOW TO] Add "Permissions bar" to the top of an article

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Calendly stuff

INTERNAL Team Calendly Links

Calendly Override (How To Limit Availability)

Zendesk SUPPORT stuff

[NEXT] Account Access Macros and Permissions Admins

Forwarding "Direct Emails" To Support

Configuring your browser to use Zendesk Talk

Using Zendesk Talk

OnSip Extension Troubleshooting

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SUPPORT process

Emergency Support procedures

[iHeartMedia] Directing a User to the iHeartMedia Help Desk

Process for Call Sign Changes among Customers

Communication with AdLarge for Barter Contracts

Ticket SEVERITY explained

[iHeartMedia] National Liner Program

[Internal] Quick Audience Integration Overview

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