Account Access Macros
New macros to use when dealing with NEXT account access are in Zendesk Support.
Category is “Account Access NEXT” and includes macros for: Account locked, Reset password, Station access request.
Create Permissions Admin Smart List
Use the Permissions Admin template to add this smart list to your Contacts section in SELL.
This smart list will display all contacts in SELL with "Permissions Admin" in their Customer Role.
Determining Who is the Permissions Admin
The macros are only as good as the Permissions Admin contact data we have, so if in the course of working through a ticket in this area you run into users at stations / markets with no noted Permissions Admin - please do what you can to determine the Permissions Admin for that station/market.
Add Permissions Admin to SELL
When you find a Permissions Admin that can be added to SELL, please do so, with the the appropriate data sets denoted, as shown here: