Call Sign changes by Customers
It's important to understand how to deal with call sign changes because they affect a number of areas of operation. When a call sign change is for an active customer, changes must be made to:
- Contact information in our CRM (Sell)
- Settings within the customer's licensed products
- Language in legal agreements
- Contact information in other business-related software
Where it begins
We typically hear about call sign changes from our customers, from AdLarge and even from the trades.
What you should do if you become aware of a call sign change
- Confirm the call sign change and confirm that the station is a Customer
- Once both are confirmed, create a ticket or send details to: support@promosuite.com
- Include current call sign + band (e.g WKQX-FM) and the new call sign + band (WLUP-FM)
- Include any supporting documentation or links
Here's what happens next
A member of the support team sees a new ticket, reviews, then selects the Call Sign change macro and submits the ticket.
Upon doing so, Nia & Mike E. are alerted to the presence of a new Call Sign change ticket.
Next comes paperwork - an addendum to the customer's current contract is created by Nia.
Once ready, Nia uses Docusign to route the contract for signature (by the customer and Rocco). Included in the routing is the Success Manager.
Additionally, if this is a barter client, Nia will reach out to AdLarge and communicate the change.
When the contract is fully executed (signed by customer and Rocco), the Success Manager goes to SELL and makes the appropriate changes (to the Radio Station's contact record).
Completing the process
After updating the call letters in the SELL contact record, the Success Manager:
- Notes the change (e.g. "changed WKQX-FM to WLUP-FM")
- Tags the note "call sign change"
- "@" mentions the following people
- Mike Malone
- Antonio Garcia
Mike M. will make the appropriate changes for the "products licensed" and Antonio will make changes in the appropriate business-related software.