--- title: "User Guide: Accepting and Fulfilling a Voice Request in vProMedia" description: "User Guide: Accepting and Fulfilling a Voice Request in vProMedia" --- [Skip to content](https://vcreativeinc.com/knowledge/user-guide-accepting-and-fulfilling-a-voice-request-in-vpromedia#main-content) [![vCreative\_Logo\_RGB.png\]](https://vcreativeinc.com/hs-fs/hubfs/vCreative_Logo_RGB.png?width=200&height=38&name=vCreative_Logo_RGB.png)](https://vcreativeinc.com/knowledge?hsLang=en) - vCreative Products Show submenu for vCreative Products - [vPPO](https://vcreativeinc.com/products/vppo) - [vProMedia](https://vcreativeinc.com/products/vpromedia) - [vPromotions](https://vcreativeinc.com/products/vpromotions) - [vTrade](https://vcreativeinc.com/products/vtrade) - [vEP](https://vcreativeinc.com/products/vep) - [Endorsements](https://vcreativeinc.com/products/endorsements) - [vTickets](https://vcreativeinc.com/insights/vcreative-vtickets-powered-by-evvnt) - [View All](https://vcreativeinc.com/products) - PromoSuite Products Show submenu for PromoSuite Products - [PromoSuite Next](https://vcreativeinc.com/promosuite-next-vcreative) - [PromoSuite Mail](https://vcreativeinc.com/promosuite-mail-vcreative) - [Insights](https://vcreativeinc.com/insights) - Company Show submenu for Company - [Integrations](https://vcreativeinc.com/integrations) - [Team](https://vcreativeinc.com/company/team) - [Contact Us](https://vcreativeinc.com/contact-us) Open main navigation Close main navigation - vCreative Products Show submenu for vCreative Products - [vPPO](https://vcreativeinc.com/products/vppo) - [vProMedia](https://vcreativeinc.com/products/vpromedia) - [vPromotions](https://vcreativeinc.com/products/vpromotions) - [vTrade](https://vcreativeinc.com/products/vtrade) - [vEP](https://vcreativeinc.com/products/vep) - [Endorsements](https://vcreativeinc.com/products/endorsements) - [vTickets](https://vcreativeinc.com/insights/vcreative-vtickets-powered-by-evvnt) - [View All](https://vcreativeinc.com/products) - PromoSuite Products Show submenu for PromoSuite Products - [PromoSuite Next](https://vcreativeinc.com/promosuite-next-vcreative) - [PromoSuite Mail](https://vcreativeinc.com/promosuite-mail-vcreative) - [Insights](https://vcreativeinc.com/insights) - Company Show submenu for Company - [Integrations](https://vcreativeinc.com/integrations) - [Team](https://vcreativeinc.com/company/team) - [Contact Us](https://vcreativeinc.com/contact-us) - [Go to the vCreative home page](https://vcreativeinc.com/) [Go to the vCreative home page](https://vcreativeinc.com/?hsLang=en) Welcome! How can we help? - There are no suggestions because the search field is empty. 1. [vCreative Knowledge Base](https://vcreativeinc.com/knowledge?hsLang=en) 2. [vProMedia](https://vcreativeinc.com/knowledge/vpromedia?hsLang=en) 3. [Getting Started](https://vcreativeinc.com/knowledge/vpromedia?hsLang=en#getting-started) # User Guide: Accepting and Fulfilling a Voice Request in vProMedia ## When a voice request is assigned to you in vProMedia, the process is designed to be quick, clear, and focused so you can get in, complete your work, and move on with your day. This guide walks you through what to expect and how to confidently complete a request from start to finish. #### **Getting oriented** Once you log in, your screen is intentionally simplified. On the left-hand side, you’ll see **Voice Requests**—this is your main workspace.      ![](https://vcreativeinc.com/hs-fs/hubfs/image-png-Mar-20-2026-06-55-01-6878-PM.png?width=670&height=275&name=image-png-Mar-20-2026-06-55-01-6878-PM.png) In the center, you’ll find the requests that have been assigned directly to you. When a new request is sent your way, you’ll also receive an **email notification**, so you don’t need to stay logged in all day to keep up. --- ### **Viewing your assigned requests** At the top of your request list, you’ll notice a tab labeled **“Mine.”**  **![](https://vcreativeinc.com/hs-fs/hubfs/image-png-Mar-20-2026-06-55-42-6488-PM.png?width=670&height=185&name=image-png-Mar-20-2026-06-55-42-6488-PM.png)** This tab shows all requests that have been assigned specifically to you. You’ll also want to make sure you’re viewing **Active** requests so you can focus on what still needs attention.  ![](https://vcreativeinc.com/hs-fs/hubfs/image-png-Mar-20-2026-06-56-37-4160-PM.png?width=670&height=185&name=image-png-Mar-20-2026-06-56-37-4160-PM.png) Each request provides helpful details at a glance, including: - Client name (clickable to open details) - Who assigned the request - Due date - Spot length - Status (Waiting, Accepted, etc.) Before taking action, take a moment to review the **due date** and urgency. --- ### **Deciding whether to accept or decline** When a request first comes in, the status will show as **Waiting**. ![](https://vcreativeinc.com/hs-fs/hubfs/image-png-Mar-20-2026-06-57-14-6194-PM.png?width=670&height=187&name=image-png-Mar-20-2026-06-57-14-6194-PM.png) At this point, you have two options: - If you’re able to complete the work, **accept the request** - If you’re unavailable or unable to meet the deadline, **decline the request** so it can be reassigned **Best practice:** If you plan to complete the request—even later in the day—go ahead and **accept it as soon as possible**. This lets your team know the work is covered and avoids unnecessary follow-ups. --- ### **Reviewing the request details** Before recording, review the script and instructions. To do this: **Click on the client name** to open the full request ![](https://vcreativeinc.com/hs-fs/hubfs/image-png-Mar-20-2026-06-57-40-8024-PM.png?width=759&height=211&name=image-png-Mar-20-2026-06-57-40-8024-PM.png) Inside, you’ll find: - Script content - Talent notes or direction (if provided) - Due date and request details - Any attached files (if applicable) Take a moment to read through everything so you understand the expectations before you begin recording. ![](https://vcreativeinc.com/hs-fs/hubfs/image-png-Mar-20-2026-06-58-05-1461-PM.png?width=758&height=318&name=image-png-Mar-20-2026-06-58-05-1461-PM.png) --- ### **Communicating with your team (if needed)** If you have questions or need to provide an update, you can use the **Blog section** within the request. **Add a blog message** to: - Ask questions about the script - Let the team know if you’ll complete it later - Provide any additional context This keeps all communication tied directly to the request and visible to everyone involved. ![](https://vcreativeinc.com/hs-fs/hubfs/image-png-Mar-20-2026-06-58-31-5826-PM.png?width=757&height=315&name=image-png-Mar-20-2026-06-58-31-5826-PM.png) --- ### **Recording and uploading your audio** Once you’re ready: 1. Record your audio based on the script and instructions 2. Return to the request Then: **Drag and drop your audio file** into the upload area —or— **Click to browse and upload your file** You can upload multiple files if needed. ![](https://vcreativeinc.com/hs-fs/hubfs/image-png-Mar-20-2026-06-59-03-7314-PM.png?width=793&height=330&name=image-png-Mar-20-2026-06-59-03-7314-PM.png) --- ### **Finalizing your request** After your file is uploaded, your part is essentially complete. As a best practice: **Add a quick blog note** (for example: “Voice work uploaded”) This notifies the team and confirms that your portion is finished. 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More than 9,000 stations run on vCreative products, managing over 3 million workflows and saving more than 300,000 hours every year. vCreative operates under the Banyan umbrella and merged with PromoSuite in February 2024.", "knowsAbout" : [ "Media workflow software", "Content operations software", "Broadcast workflow software", "Radio production orders", "Spot approvals and creative workflow", "Broadcast traffic handoffs", "TV and multi-platform production", "Radio promotions and contests", "Prize fulfillment and compliance", "Broadcast email marketing", "Trade management", "Multi-market campaign management", "Talent endorsements", "PromoSuite Next radio promotions software", "PromoSuite Mail and ListenerEmail" ], "logo" : "https://vcreativeinc.com/hubfs/Logos/vcreative-logo.svg", "name" : "vCreative", "sameAs" : [ "https://www.linkedin.com/company/vcreative" ], "slogan" : "Media workflow software for radio, TV and digital", "url" : "https://vcreativeinc.com" } ```