vC Internal Support Documents

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vC Internal Support Documents

Internal Support Documents

Internal Support Documents

Hubspot Training Documents and Videos

HubSpot - Account Set Up

Chat Workflow

Phone Call Workflow

HubSpot - Creating Deals

HubSpot - Email

HubSpot - The Inbox

HubSpot - The Support Ticket

HubSpot - Bugs, Feature Requests and Training Requests for HD

HubSpot - Saved Custom Tabs

HubSpot - Knowledge Base

HubSpot - Associations

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vPPO

WideOrbit Advertiser is Missing SOP

Client Services Tickets - vPPO

Troubleshooting Univision SSO

JIRA Card Creation

PDQ to full vPPO Firm Migration

Zendesk as CST Contact Management

SSO Log in URLs

Approving vPPO accounts

How to undelete a file in vPPO

Password Reset SOP

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vPro

Client Services Tickets - vPro

Fulfilling Voice Requests

Language Builder for Word/Jargon Customization

vPro Pre-Release Regression Testing

Integrations - vPPO

ShareBuilders (formerly Efficio) - vPPO Integration for HD Staff

Aquira - vPPO Integration for HD Staff

ECN - vPPO Integration for HD Staff

Counterpoint - vPPO Integration HD Staff

vCreative Integrations

WideOrbit - vPPO Cart ID Integration HD Staff

RCS Zetta Autoscript - vPPO Integration HD Staff

Yamanair/Cumulus Creative Concierge (CCC) - vPPO Integration HD Staff

EMI - Electronic Materials Instruction Integration HD Staff

Quu - vPPO Integration HD Staff

AI Script Assist (Internal)

WideOrbit Traffic Integration for Radio One

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Help Desk

11 Things for vPromotions Client Services to Know

Video Capture

SOP: Slack Status

Client News Reach-Out Tool

SSO Troubleshooting

SOP Guides

EOD (End of Day) REPORTING GUIDELINES

What is a "WOW" moment?

RingCentral DND SOP

New Hire On-Boarding (Ops Dept)

Testing Protocols

Daily Support Standard Operating Procedures

Clear Cache Chrome Extension

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Endorsements

Basic Talent Endorsements Module Workflow

vPromotions

Client Services Tickets - vPromotions

How to Post a Banner in vPromotions

vPromotions Client Services Managers Guidance

Escalating A vPromotions HD Call

Univision UNI-HIPS and SPOT BUSTERS in vPromotions

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Autodub

Troubleshooting Autodub General FAQ

Autodub Troubleshooting Checklist

10 Things to Think About When Autodub Won't Work

Auto-Dub JSON Options Explained

Configuring Autodub

Troubleshooting Autodub - Wide Orbit

AutoDub Steps

Autodub Toolkit

Autodub Exceptions

Using the Talend API Tester

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General

Training Videos from Zudy

Clients with Cats and Sub-Cats

Talent Endorsements User Testing Instructions