This email notification option is currently available for Sales Managers, Promotions Directors, Program Directors, and General Managers only.
To get a notification if a PRF has been awaiting approval too long with no action taken, or when an unapproved PRF's start date is coming up, go to Settings / User / Email Settings and find these two options:
Email me when a PRF Approval has been waiting for _ Days without action
Checking this option will open an additional field, "Days PRF has been waiting approval." Enter the number of days that a PRF can be awaiting approval without any action taken to approve it before sending you an email.
For example: If you enter "2" days, if a PRF is submitted, the Sales Manager approves and the Program Director lets it sit in his task list for 2 days without approving, you will get an email with a link to the PRF to you can see where is in the approval process and nudge anyone that is not taking action.
Email me when a PRF starts in _ days and is not approved
Checking this option will open an additional field, "Days until PRF starts." Enter the number of days before an unapproved PRF's start date that you would like to receive an email.
For example: If you enter "2" days, and a PRF is awaiting approval by the Sales Manager with a start date that is 2 days away, you will receive an email with a link to the PRF to you can see where is in the approval process and speed up the process.
Both of these notifications are designed to eliminate PRFs reaching their start date without having been approved or denied.
Pro Tip: Use Minimum Lead Time to reduce last-minute PRF submissions.