---
title: "How To Create A Help Center \"User Account\""
description: Creating an account enables you to "Submit a request" for support right here in the Help Center, view the status of any open or past requests, as well as comment or add information to those requests,
---
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March 9, 2026
# How To Create A Help Center "User Account"
Creating an account enables you to "Submit a request" for support right here in the Help Center, view the status of any open or past requests, as well as comment or add information to those requests, all in one interface - and the good news is you likely already have an account, you just don't know it.
To activate your account:
- click "Submit a Request" at the top, right of the Help Center.
- In the resulting pop-up, select "Forgot Password" and enter your email address.
- You will receive an email asking you to "reset" your password.
- Reset your password then use your email and password to login to your Help Center User Account.
If you do not receive an email then your account has NOT been created, in which case please email [support@promosuite.com](mailto:support@promosuite.com) and we'll get you set-up.
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[Welcome to the PromoSuite Help Center](https://vcreativeinc.com/knowledge-promosuite//4413041837709-Welcome-to-the-PromoSuite-Help-Cente?hsLang=en)
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PromoSuite® Help Center
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