---
title: Can I Email or Call Support When I Need Assistance?
description: Absolutely. You can always send email to support@promosuite.com or call (212) 509-1200, and one of our product experts will assist you (or get back to you shortly with assistance) during Live Support
---
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March 9, 2026
# Can I Email or Call Support When I Need Assistance?
Absolutely.
You can always send email to [support@promosuite.com](mailto:support@promosuite.com) or call (212) 509-1200, and one of our product experts will assist you (or get back to you shortly with assistance) during [Live Support hours](https://vcreativeinc.com/knowledge-promosuite//4413071791245?hsLang=en).
When you email or call, we'll send you an email confirmation that a support ticket has been created, which will include your ticket ID number. This ID can be used to to [track your request in the Help Center](https://vcreativeinc.com/knowledge-promosuite//4413041837709-Welcome-to-the-PromoSuite-Help-Center?hsLang=en) and/or easily identify your ticket to any agent on our team in future communications.
**A note about phone calls**
If you call us and we are unable to route you to a live agent you have two options.
*Option 1* is toleave a message - doing so will create a ticket and add it to the ticket queue for the next available agent. The agent will review your message and take appropriate action.
*Option 2* is torequest a callback - doing so will alert our agents that you would like to be called when the next agent is available to do so. The next available agent will call you back ASAP.
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