---
title: Welcome to the PromoSuite Help Center
description: Welcome to the PromoSuite Help Center - an "always on" knowledge base that we maintain to better serve your needs, anytime you need assistance, 24/7/365. Here you will find learning resources, produc
---
[Skip to content](https://vcreativeinc.com/knowledge-promosuite/hc/en-us/articles/4413041837709-welcome-to-the-promosuite-help-center#main-content)
[](https://promosuite.com/)
- vCreative Products
Show submenu for vCreative Products
- [vPPO](https://vcreativeinc.com/products/vppo)
- [vProMedia](https://vcreativeinc.com/products/vpromedia)
- [vPromotions](https://vcreativeinc.com/products/vpromotions)
- [vTrade](https://vcreativeinc.com/products/vtrade)
- [vEP](https://vcreativeinc.com/products/vep)
- [Endorsements](https://vcreativeinc.com/products/endorsements)
- [vTickets](https://vcreativeinc.com/insights/vcreative-vtickets-powered-by-evvnt)
- [View All](https://vcreativeinc.com/products)
- PromoSuite Products
Show submenu for PromoSuite Products
- [PromoSuite Next](https://vcreativeinc.com/promosuite-next-vcreative)
- [PromoSuite Mail](https://vcreativeinc.com/promosuite-mail-vcreative)
- [Insights](https://vcreativeinc.com/insights)
- Company
Show submenu for Company
- [Integrations](https://vcreativeinc.com/integrations)
- [Team](https://vcreativeinc.com/company/team)
- [Contact Us](https://vcreativeinc.com/contact-us)
Open main navigation
Close main navigation
- vCreative Products
Show submenu for vCreative Products
- [vPPO](https://vcreativeinc.com/products/vppo)
- [vProMedia](https://vcreativeinc.com/products/vpromedia)
- [vPromotions](https://vcreativeinc.com/products/vpromotions)
- [vTrade](https://vcreativeinc.com/products/vtrade)
- [vEP](https://vcreativeinc.com/products/vep)
- [Endorsements](https://vcreativeinc.com/products/endorsements)
- [vTickets](https://vcreativeinc.com/insights/vcreative-vtickets-powered-by-evvnt)
- [View All](https://vcreativeinc.com/products)
- PromoSuite Products
Show submenu for PromoSuite Products
- [PromoSuite Next](https://vcreativeinc.com/promosuite-next-vcreative)
- [PromoSuite Mail](https://vcreativeinc.com/promosuite-mail-vcreative)
- [Insights](https://vcreativeinc.com/insights)
- Company
Show submenu for Company
- [Integrations](https://vcreativeinc.com/integrations)
- [Team](https://vcreativeinc.com/company/team)
- [Contact Us](https://vcreativeinc.com/contact-us)
- [Go to promosuite.com](https://promosuite.com/)
[Go to promosuite.com](https://promosuite.com/)
Welcome to the PromoSuite Help Center!
- There are no suggestions because the search field is empty.
1. [PromoSuite Help Center](https://vcreativeinc.com/knowledge-promosuite?hsLang=en)
2. [Announcements & FAQ](https://vcreativeinc.com/knowledge-promosuite/announcements-faq?hsLang=en)
3. [FAQ](https://vcreativeinc.com/knowledge-promosuite/announcements-faq?hsLang=en#faq)
March 9, 2026
# Welcome to the PromoSuite Help Center
Welcome to the PromoSuite Help Center - an "always on" knowledge base that we maintain to better serve your needs, anytime you need assistance, 24/7/365. Here you will find learning resources, product-based FAQ articles and the ability to manage support requests all in one place.
#### Do I Need a "User Account" to Access the Help Center?
No, but having one can be useful. Creating an account enables you to "Submit a request" for support right here in the Help Center, view the status of any open or past requests, as well as comment or add information to those requests, all in one interface. Over time we may also restrict certain content to logged in customers only (vs. the information being publicly available to anyone online).
In both scenarios a user account will help you take full advantage of the Help Center - and the good news is you likely already have an account, you just don't know it. For more information please review our article on [How To Create A Help Center User Account](https://vcreativeinc.com/knowledge-promosuite//4414377037709-How-To-Create-A-Help-Center-User-Account-?hsLang=en).
#### How Do I Submit a Support Request (a Ticket) in the Help Center?
You must have a user account and be logged in to submit a support request via the Help Center. When logged in, click "Submit a request" in the upper right corner of this page, then select the topic that best suites your need, complete the form and hit submit. For more on what happens next please review our article on [What to Expect: PromoSuite Support Workflow](https://vcreativeinc.com/knowledge-promosuite//4414397246989-What-To-Expect-PromoSuite-Support-Workflow?hsLang=en).
#### Can I Email or Call When I Have A Question or Need Assistance?
Absolutely. You can always send email to [support@promosuite.com](mailto:support@promosuite.com) or call [(212) 509-1200](onsip:12125091200@null), and one of our product experts will assist you (or get back to you shortly with assistance) during Live Support hours.
#### When Is Live Support Available?
Our team is available to assist you Monday through Friday, 9AM – 6PM ET, with the exception of certain holidays throughout the year.
#### Is Emergency Support Available?
Yes - please review our article on[How To Contact Emergency Support](https://vcreativeinc.com/knowledge-promosuite//360061131952?hsLang=en).
- [PromoSuite Next](https://vcreativeinc.com/knowledge-promosuite/promosuite-next?hsLang=en#main-content)
- [(FAQ) Frequently Asked Questions](https://vcreativeinc.com/knowledge-promosuite/promosuite-next?hsLang=en#faq-frequently-asked-questions)
- [Audience (formerly Aptivada) integrations](https://vcreativeinc.com/knowledge-promosuite/promosuite-next?hsLang=en#audience-formerly-aptivada-integrations)
- [Contact-Free Prize Fulfillment](https://vcreativeinc.com/knowledge-promosuite/promosuite-next?hsLang=en#contact-free-prize-fulfillment)
- [Creating Contests & Prizes](https://vcreativeinc.com/knowledge-promosuite/promosuite-next?hsLang=en#creating-contests-prizes)
- [Events](https://vcreativeinc.com/knowledge-promosuite/promosuite-next?hsLang=en#events)
- [Getting Started](https://vcreativeinc.com/knowledge-promosuite/promosuite-next?hsLang=en#getting-started)
- [iHeart Documentation](https://vcreativeinc.com/knowledge-promosuite/promosuite-next?hsLang=en#iheart-documentation)
- [Liners and other Programming Content](https://vcreativeinc.com/knowledge-promosuite/promosuite-next?hsLang=en#liners-and-other-programming-content)
- [Managing Users](https://vcreativeinc.com/knowledge-promosuite/promosuite-next?hsLang=en#managing-users)
- [Program Settings](https://vcreativeinc.com/knowledge-promosuite/promosuite-next?hsLang=en#program-settings)
- [Sales](https://vcreativeinc.com/knowledge-promosuite/promosuite-next?hsLang=en#sales)
- [Storm Closings](https://vcreativeinc.com/knowledge-promosuite/promosuite-next?hsLang=en#storm-closings)
- [Studio](https://vcreativeinc.com/knowledge-promosuite/promosuite-next?hsLang=en#studio)
- [Winners, Prize Fulfillment & Taxes](https://vcreativeinc.com/knowledge-promosuite/promosuite-next?hsLang=en#winners-prize-fulfillment-taxes)
- [Integrations](https://vcreativeinc.com/knowledge-promosuite/promosuite-next?hsLang=en#integrations)
- [Product Updates](https://vcreativeinc.com/knowledge-promosuite/promosuite-next?hsLang=en#product-updates)
- [PromoSuite Mail](https://vcreativeinc.com/knowledge-promosuite/promosuite-mail?hsLang=en#main-content)
- [FAQ](https://vcreativeinc.com/knowledge-promosuite/promosuite-mail?hsLang=en#faq)
- [Database Tools](https://vcreativeinc.com/knowledge-promosuite/promosuite-mail?hsLang=en#database-tools)
- [Product Updates](https://vcreativeinc.com/knowledge-promosuite/promosuite-mail?hsLang=en#product-updates)
- [RSS to Email](https://vcreativeinc.com/knowledge-promosuite/promosuite-mail?hsLang=en#rss-to-email)
- [Settings](https://vcreativeinc.com/knowledge-promosuite/promosuite-mail?hsLang=en#settings)
- [Signup Pages](https://vcreativeinc.com/knowledge-promosuite/promosuite-mail?hsLang=en#signup-pages)
- [Templates](https://vcreativeinc.com/knowledge-promosuite/promosuite-mail?hsLang=en#templates)
- [Training & Consultation](https://vcreativeinc.com/knowledge-promosuite/promosuite-mail?hsLang=en#training-consultation)
- [Emails](https://vcreativeinc.com/knowledge-promosuite/promosuite-mail?hsLang=en#emails)
- [Announcements & FAQ](https://vcreativeinc.com/knowledge-promosuite/announcements-faq?hsLang=en#main-content)
- [FAQ](https://vcreativeinc.com/knowledge-promosuite/announcements-faq?hsLang=en#faq)
- [Product Integrations](https://vcreativeinc.com/knowledge-promosuite/announcements-faq?hsLang=en#product-integrations)
- [Webinars](https://vcreativeinc.com/knowledge-promosuite/announcements-faq?hsLang=en#webinars)
[](https://vcreativeinc.com?hsLang=en)
PromoSuite® Help Center
Copyright © 2025, vCreative
```json
{
"@context" : "https://schema.org",
"@type" : "Organization",
"brand" : [ {
"@type" : "Brand",
"name" : "vCreative"
}, {
"@type" : "Brand",
"name" : "PromoSuite"
} ],
"description" : "vCreative builds media workflow software (also called broadcast workflow or content operations software) for radio, TV and digital operations teams. It runs the operational work between selling an ad spot and putting it on air: production orders, spot approvals, traffic handoffs, promotions, contests and audience email. More than 9,000 stations run on vCreative products, managing over 3 million workflows and saving more than 300,000 hours every year. vCreative operates under the Banyan umbrella and merged with PromoSuite in February 2024.",
"knowsAbout" : [ "Media workflow software", "Content operations software", "Broadcast workflow software", "Radio production orders", "Spot approvals and creative workflow", "Broadcast traffic handoffs", "TV and multi-platform production", "Radio promotions and contests", "Prize fulfillment and compliance", "Broadcast email marketing", "Trade management", "Multi-market campaign management", "Talent endorsements", "PromoSuite Next radio promotions software", "PromoSuite Mail and ListenerEmail" ],
"logo" : "https://vcreativeinc.com/hubfs/Logos/vcreative-logo.svg",
"name" : "vCreative",
"sameAs" : [ "https://www.linkedin.com/company/vcreative" ],
"slogan" : "Media workflow software for radio, TV and digital",
"url" : "https://vcreativeinc.com"
}
```