vC Internal Support Documents

Back to home

vC Internal Support Documents

Internal Support Documents

Internal Support Documents

Hubspot Training Documents and Videos

Phone Call Workflow

Chat Workflow

HubSpot - Account Set Up

HubSpot - Creating Deals

HubSpot - Email

HubSpot - The Inbox

HubSpot - The Support Ticket

HubSpot - Bugs, Feature Requests and Training Requests for HD

HubSpot - Saved Custom Tabs

HubSpot - Knowledge Base

HubSpot - Associations

See more

vPPO

Password Reset SOP

How to undelete a file in vPPO

Approving vPPO accounts

SSO Log in URLs

Zendesk as CST Contact Management

PDQ to full vPPO Firm Migration

JIRA Card Creation

Troubleshooting Univision SSO

Client Services Tickets - vPPO

WideOrbit Advertiser is Missing SOP

See more

vPro

vPro Pre-Release Regression Testing

Language Builder for Word/Jargon Customization

Fulfilling Voice Requests

Client Services Tickets - vPro

Integrations - vPPO

Quu - vPPO Integration HD Staff

EMI - Electronic Materials Instruction Integration HD Staff

Yamanair/Cumulus Creative Concierge (CCC) - vPPO Integration HD Staff

RCS Zetta Autoscript - vPPO Integration HD Staff

WideOrbit - vPPO Cart ID Integration HD Staff

vCreative Integrations

Counterpoint - vPPO Integration HD Staff

ECN - vPPO Integration for HD Staff

Aquira - vPPO Integration for HD Staff

ShareBuilders (formerly Efficio) - vPPO Integration for HD Staff

AI Script Assist (Internal)

WideOrbit Traffic Integration for Radio One

Marketron & vPPO Integration Internal FAQ

See more

Help Desk

Clear Cache Chrome Extension

Daily Support Standard Operating Procedures

Testing Protocols

New Hire On-Boarding (Ops Dept)

RingCentral DND SOP

What is a "WOW" moment?

EOD (End of Day) REPORTING GUIDELINES

SOP Guides

SSO Troubleshooting

Client News Reach-Out Tool

SOP: Slack Status

Video Capture

11 Things for vPromotions Client Services to Know

See more

Endorsements

Basic Talent Endorsements Module Workflow

vPromotions

Univision UNI-HIPS and SPOT BUSTERS in vPromotions

Escalating A vPromotions HD Call

vPromotions Client Services Managers Guidance

How to Post a Banner in vPromotions

Client Services Tickets - vPromotions

See more

Autodub

Using the Talend API Tester

Autodub Exceptions

Autodub Toolkit

AutoDub Steps

Troubleshooting Autodub - Wide Orbit

Configuring Autodub

Auto-Dub JSON Options Explained

10 Things to Think About When Autodub Won't Work

Autodub Troubleshooting Checklist

Troubleshooting Autodub General FAQ

See more

General

Talent Endorsements User Testing Instructions

Clients with Cats and Sub-Cats

Training Videos from Zudy

Unresponsive Training Processes