PS Internal Support Documents

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PS Internal Support Documents

[INTERNAL] Processes, FAQ and other info

[INTERNAL] Processes, FAQ and other info

Loom stuff

How To Add A Loom Video to a Help Center article

Zendesk SELL stuff

Use SELL to Send Email to a Target List of Users

Converting an Email into a Note

[REPORT] Value of Deals

[Data Integrity] Send your first email outreach from SELL

Synching your Outlook Email to SELL

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INTERNAL Release Notes

[INTERNAL] Release Notes: November 7, 2022

PRODUCTION stuff

[DRAFT] WO Traffic to PS Production to WO AFR workflow

[INTERNAL] Onboarding Production & Zetta clients

Deal RENEWALS stuff

Renewals Pipeline [Overview]

Other FAQ & Announcements

Replying To & Forwarding emails with background

PromoSuite Next/PromoSuite Mail Development Lifecycle

ONBOARDING process

Onboarding Pipeline [INTERNAL]

[Internal] Onboarding "Next" clients

[Internal] Onboarding "Production" clients

[Internal] Onboarding "Production + WideOrbit" clients

Help Center Content

[HOW TO] Add "Permissions bar" to the top of an article

Structure for Product Documentation

[HOW TO] Add Anchor Points in Article Text

[HOW TO] Style Your Article Text

[HOW TO] Notes, Alerts, Tips & More!

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Calendly stuff

Calendly Override (How To Limit Availability)

INTERNAL Team Calendly Links

Zendesk SUPPORT stuff

OnSip Extension Troubleshooting

Using Zendesk Talk

Configuring your browser to use Zendesk Talk

Forwarding "Direct Emails" To Support

[NEXT] Account Access Macros and Permissions Admins

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SUPPORT process

[Internal] Quick Audience Integration Overview

[iHeartMedia] National Liner Program

Ticket SEVERITY explained

Communication with AdLarge for Barter Contracts

Process for Call Sign Changes among Customers

[iHeartMedia] Directing a User to the iHeartMedia Help Desk

Emergency Support procedures

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