When reporting an issue to vPromotions HD for assistance, providing the following informations in the first post will be extremely helpful in speeding the resolution of the issue.
- Ghost Name
- Name of person reporting the issue (if different)
- Firm
- PRF ID (if available)
- Location of the issue in vPromotions.
- Description of the issue.
Example:
GOOD:
- @vPromoHD Ghost: Fred Jones, Your Radio Stations, PRF #905686, in the Plays, Jeff Smith should be listed as the 8a winner, but instead it lists Sue Sturgeon. What's up with that?!?
That gives the @vPromoHD person enough information to know if there has been a history of issues with this user or firm, and exactly where to go to see what is happening.
BAD:
- @vPromoHD Is there a problem with wrong winner names listed on Plays?
Questions like that are going to draw out the process, causing the @vPromoHD person to:
- Answer: "no." which is not helpful
- Have to start quizzing the reporter trying to get relevant information.
Both are a waste of time.