---
title: How to View Unsubscribe Emails
description: This guide explains how to view unsubscribe statistics and access unsubscribe details within PromoSuite Mail. You can view both high-level trends and individual unsubscribe records.
---
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April 7, 2026
# How to View Unsubscribe Emails
## This guide explains how to view unsubscribe statistics and access unsubscribe details within PromoSuite Mail. You can view both high-level trends and individual unsubscribe records.
#### Steps to View Unsubscribe Numbers
1. **Log into PromoSuite Mail**
- Access your PromoSuite Mail account.
2. **Run the Unsubscribe Report**
- Navigate to **Run A** **Reports**
- Select **Unsubscribe Summary**
3. **Select a Date Range**
- Enter your desired date range (example: *01/01 – 12/31*)
- Click **Submit**
---
#### Understanding the Results
Once the report is generated, you will see:
- **Unsubscribe Page Statistics Graph** – Displays unsubscribe activity over time
- **Unsubscribe Reason Statistics Graph** – Shows trends based on unsubscribe reasons
- **Daily Unsubscribe Counts** – A breakdown of unsubscribes by date
**
---
#### Viewing Unsubscribe Details (Names & Emails)
To view individual unsubscribe records:
- Click on a specific **date** within the report results
- This will display a list of:
- Names
- Email addresses
- Associated unsubscribe details including date & time
---
#### Important Notes
- **Download Not Available:**
At this time, there is no option to download unsubscribe data directly from PromoSuite Mail.
- **Requesting a Download:**
Our Programming team is currently working on adding this feature.
In the meantime, please submit a request to **Support** if you need this data exported. The information will need to be pulled from the back end.
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