---
title: How to Mark Winners Emails as Not Spam or Junk
description: Learn how winners can mark radio station paperwork emails as Not Spam or Not Junk to help resolve delivery issues and prevent future emails from being blocked.
---
[Skip to content](https://vcreativeinc.com/knowledge-promosuite/how-to-mark-winners-emails-as-not-spam-or-junk#main-content)
[](https://promosuite.com/)
- vCreative Products
Show submenu for vCreative Products
- [vPPO](https://vcreativeinc.com/products/vppo)
- [vProMedia](https://vcreativeinc.com/products/vpromedia)
- [vPromotions](https://vcreativeinc.com/products/vpromotions)
- [vTrade](https://vcreativeinc.com/products/vtrade)
- [vEP](https://vcreativeinc.com/products/vep)
- [Endorsements](https://vcreativeinc.com/products/endorsements)
- [vTickets](https://vcreativeinc.com/insights/vcreative-vtickets-powered-by-evvnt)
- [View All](https://vcreativeinc.com/products)
- PromoSuite Products
Show submenu for PromoSuite Products
- [PromoSuite Next](https://vcreativeinc.com/promosuite-next-vcreative)
- [PromoSuite Mail](https://vcreativeinc.com/promosuite-mail-vcreative)
- [Insights](https://vcreativeinc.com/insights)
- Company
Show submenu for Company
- [Integrations](https://vcreativeinc.com/integrations)
- [Team](https://vcreativeinc.com/company/team)
- [Contact Us](https://vcreativeinc.com/contact-us)
Open main navigation
Close main navigation
- vCreative Products
Show submenu for vCreative Products
- [vPPO](https://vcreativeinc.com/products/vppo)
- [vProMedia](https://vcreativeinc.com/products/vpromedia)
- [vPromotions](https://vcreativeinc.com/products/vpromotions)
- [vTrade](https://vcreativeinc.com/products/vtrade)
- [vEP](https://vcreativeinc.com/products/vep)
- [Endorsements](https://vcreativeinc.com/products/endorsements)
- [vTickets](https://vcreativeinc.com/insights/vcreative-vtickets-powered-by-evvnt)
- [View All](https://vcreativeinc.com/products)
- PromoSuite Products
Show submenu for PromoSuite Products
- [PromoSuite Next](https://vcreativeinc.com/promosuite-next-vcreative)
- [PromoSuite Mail](https://vcreativeinc.com/promosuite-mail-vcreative)
- [Insights](https://vcreativeinc.com/insights)
- Company
Show submenu for Company
- [Integrations](https://vcreativeinc.com/integrations)
- [Team](https://vcreativeinc.com/company/team)
- [Contact Us](https://vcreativeinc.com/contact-us)
- [Go to promosuite.com](https://promosuite.com/)
[Go to promosuite.com](https://promosuite.com/)
Welcome to the PromoSuite Help Center!
- There are no suggestions because the search field is empty.
1. [PromoSuite Help Center](https://vcreativeinc.com/knowledge-promosuite?hsLang=en)
2. [PromoSuite Next](https://vcreativeinc.com/knowledge-promosuite/promosuite-next?hsLang=en)
3. [Winners, Prize Fulfillment & Taxes](https://vcreativeinc.com/knowledge-promosuite/promosuite-next?hsLang=en#winners-prize-fulfillment-taxes)
September 17, 2026
# How to Mark Winners Emails as Not Spam or Junk
## Learn how winners can mark station emails as “Not Spam” or “Not Junk” to help resolve email delivery issues.\*\*
If a winner accidentally marks an email containing their winner paperwork as spam or junk, their email address may be added to a suppression list. This can prevent future winner paperwork emails from being delivered successfully.
Before the email address can be reviewed for removal from the suppression list, ask the winner to locate the message from the radio station and mark it as **Not Spam** or **Not Junk** using the instructions for their email provider below.
Gmail
1. Log in to Gmail.
2. Open the **Spam** folder.
3. Locate the winner paperwork email.
4. Open the email and select **Report not spam**.
5. The email should be moved back to the inbox.
Outlook / Hotmail
1. Log in to Outlook or Hotmail.
2. Open the **Junk Email** folder. If the email is not there, check **Deleted Items**.
3. Locate the winner paperwork email.
4. Select the message and choose **Not Junk** or **Not Spam**.
5. If prompted, choose the option to trust or never block emails from the sender.
Yahoo Mail
1. Log in to Yahoo Mail.
2. Open the **Spam** folder.
3. Locate the winner paperwork email.
4. Open or select the message.
5. Click **Not Spam**.
6. The message should be returned to the inbox.
Comcast / Xfinity Email
1. Log in to Xfinity Email.
2. Open the **Spam** or **Junk** folder.
3. Locate the winner paperwork email.
4. Select the message.
5. Choose **Not Spam** or the available option to move the message out of the Spam/Junk folder.
- [PromoSuite Next](https://vcreativeinc.com/knowledge-promosuite/promosuite-next?hsLang=en#main-content)
- [(FAQ) Frequently Asked Questions](https://vcreativeinc.com/knowledge-promosuite/promosuite-next?hsLang=en#faq-frequently-asked-questions)
- [Audience (formerly Aptivada) integrations](https://vcreativeinc.com/knowledge-promosuite/promosuite-next?hsLang=en#audience-formerly-aptivada-integrations)
- [Contact-Free Prize Fulfillment](https://vcreativeinc.com/knowledge-promosuite/promosuite-next?hsLang=en#contact-free-prize-fulfillment)
- [Creating Contests & Prizes](https://vcreativeinc.com/knowledge-promosuite/promosuite-next?hsLang=en#creating-contests-prizes)
- [Events](https://vcreativeinc.com/knowledge-promosuite/promosuite-next?hsLang=en#events)
- [Getting Started](https://vcreativeinc.com/knowledge-promosuite/promosuite-next?hsLang=en#getting-started)
- [iHeart Documentation](https://vcreativeinc.com/knowledge-promosuite/promosuite-next?hsLang=en#iheart-documentation)
- [Liners and other Programming Content](https://vcreativeinc.com/knowledge-promosuite/promosuite-next?hsLang=en#liners-and-other-programming-content)
- [Managing Users](https://vcreativeinc.com/knowledge-promosuite/promosuite-next?hsLang=en#managing-users)
- [Program Settings](https://vcreativeinc.com/knowledge-promosuite/promosuite-next?hsLang=en#program-settings)
- [Sales](https://vcreativeinc.com/knowledge-promosuite/promosuite-next?hsLang=en#sales)
- [Storm Closings](https://vcreativeinc.com/knowledge-promosuite/promosuite-next?hsLang=en#storm-closings)
- [Studio](https://vcreativeinc.com/knowledge-promosuite/promosuite-next?hsLang=en#studio)
- [Winners, Prize Fulfillment & Taxes](https://vcreativeinc.com/knowledge-promosuite/promosuite-next?hsLang=en#winners-prize-fulfillment-taxes)
- [Integrations](https://vcreativeinc.com/knowledge-promosuite/promosuite-next?hsLang=en#integrations)
- [Product Updates](https://vcreativeinc.com/knowledge-promosuite/promosuite-next?hsLang=en#product-updates)
- [PromoSuite Mail](https://vcreativeinc.com/knowledge-promosuite/promosuite-mail?hsLang=en#main-content)
- [FAQ](https://vcreativeinc.com/knowledge-promosuite/promosuite-mail?hsLang=en#faq)
- [Database Tools](https://vcreativeinc.com/knowledge-promosuite/promosuite-mail?hsLang=en#database-tools)
- [Product Updates](https://vcreativeinc.com/knowledge-promosuite/promosuite-mail?hsLang=en#product-updates)
- [RSS to Email](https://vcreativeinc.com/knowledge-promosuite/promosuite-mail?hsLang=en#rss-to-email)
- [Settings](https://vcreativeinc.com/knowledge-promosuite/promosuite-mail?hsLang=en#settings)
- [Signup Pages](https://vcreativeinc.com/knowledge-promosuite/promosuite-mail?hsLang=en#signup-pages)
- [Templates](https://vcreativeinc.com/knowledge-promosuite/promosuite-mail?hsLang=en#templates)
- [Training & Consultation](https://vcreativeinc.com/knowledge-promosuite/promosuite-mail?hsLang=en#training-consultation)
- [Emails](https://vcreativeinc.com/knowledge-promosuite/promosuite-mail?hsLang=en#emails)
- [Announcements & FAQ](https://vcreativeinc.com/knowledge-promosuite/announcements-faq?hsLang=en#main-content)
- [FAQ](https://vcreativeinc.com/knowledge-promosuite/announcements-faq?hsLang=en#faq)
- [Product Integrations](https://vcreativeinc.com/knowledge-promosuite/announcements-faq?hsLang=en#product-integrations)
- [Webinars](https://vcreativeinc.com/knowledge-promosuite/announcements-faq?hsLang=en#webinars)
[](https://vcreativeinc.com?hsLang=en)
PromoSuite® Help Center
Copyright © 2025, vCreative
```json
{
"@context" : "https://schema.org",
"@type" : "Organization",
"brand" : [ {
"@type" : "Brand",
"name" : "vCreative"
}, {
"@type" : "Brand",
"name" : "PromoSuite"
} ],
"description" : "vCreative builds media workflow software (also called broadcast workflow or content operations software) for radio, TV and digital operations teams. It runs the operational work between selling an ad spot and putting it on air: production orders, spot approvals, traffic handoffs, promotions, contests and audience email. More than 9,000 stations run on vCreative products, managing over 3 million workflows and saving more than 300,000 hours every year. vCreative operates under the Banyan umbrella and merged with PromoSuite in February 2024.",
"knowsAbout" : [ "Media workflow software", "Content operations software", "Broadcast workflow software", "Radio production orders", "Spot approvals and creative workflow", "Broadcast traffic handoffs", "TV and multi-platform production", "Radio promotions and contests", "Prize fulfillment and compliance", "Broadcast email marketing", "Trade management", "Multi-market campaign management", "Talent endorsements", "PromoSuite Next radio promotions software", "PromoSuite Mail and ListenerEmail" ],
"logo" : "https://vcreativeinc.com/hubfs/Logos/vcreative-logo.svg",
"name" : "vCreative",
"sameAs" : [ "https://www.linkedin.com/company/vcreative" ],
"slogan" : "Media workflow software for radio, TV and digital",
"url" : "https://vcreativeinc.com"
}
```