---
title: How to Unlock User Accounts
description: To unlock a users account, log in to PromoSuite Next and click on the Security (lock) icon in the upper right corner and click User Management. When you arrive at the User Management screen,
---
[Skip to content](https://vcreativeinc.com/knowledge-promosuite/hc/en-us/articles/360058743651-how-to-unlock-user-accounts#main-content)
[](https://promosuite.com/)
- vCreative Products
Show submenu for vCreative Products
- [vPPO](https://vcreativeinc.com/products/vppo)
- [vProMedia](https://vcreativeinc.com/products/vpromedia)
- [vPromotions](https://vcreativeinc.com/products/vpromotions)
- [vTrade](https://vcreativeinc.com/products/vtrade)
- [vEP](https://vcreativeinc.com/products/vep)
- [Endorsements](https://vcreativeinc.com/products/endorsements)
- [vTickets](https://vcreativeinc.com/insights/vcreative-vtickets-powered-by-evvnt)
- [View All](https://vcreativeinc.com/products)
- PromoSuite Products
Show submenu for PromoSuite Products
- [PromoSuite Next](https://vcreativeinc.com/promosuite-next-vcreative)
- [PromoSuite Mail](https://vcreativeinc.com/promosuite-mail-vcreative)
- [Insights](https://vcreativeinc.com/insights)
- Company
Show submenu for Company
- [Integrations](https://vcreativeinc.com/integrations)
- [Team](https://vcreativeinc.com/company/team)
- [Contact Us](https://vcreativeinc.com/contact-us)
Open main navigation
Close main navigation
- vCreative Products
Show submenu for vCreative Products
- [vPPO](https://vcreativeinc.com/products/vppo)
- [vProMedia](https://vcreativeinc.com/products/vpromedia)
- [vPromotions](https://vcreativeinc.com/products/vpromotions)
- [vTrade](https://vcreativeinc.com/products/vtrade)
- [vEP](https://vcreativeinc.com/products/vep)
- [Endorsements](https://vcreativeinc.com/products/endorsements)
- [vTickets](https://vcreativeinc.com/insights/vcreative-vtickets-powered-by-evvnt)
- [View All](https://vcreativeinc.com/products)
- PromoSuite Products
Show submenu for PromoSuite Products
- [PromoSuite Next](https://vcreativeinc.com/promosuite-next-vcreative)
- [PromoSuite Mail](https://vcreativeinc.com/promosuite-mail-vcreative)
- [Insights](https://vcreativeinc.com/insights)
- Company
Show submenu for Company
- [Integrations](https://vcreativeinc.com/integrations)
- [Team](https://vcreativeinc.com/company/team)
- [Contact Us](https://vcreativeinc.com/contact-us)
- [Go to promosuite.com](https://promosuite.com/)
[Go to promosuite.com](https://promosuite.com/)
Welcome to the PromoSuite Help Center!
- There are no suggestions because the search field is empty.
1. [PromoSuite Help Center](https://vcreativeinc.com/knowledge-promosuite?hsLang=en)
2. [PromoSuite Next](https://vcreativeinc.com/knowledge-promosuite/promosuite-next?hsLang=en)
3. [Managing Users](https://vcreativeinc.com/knowledge-promosuite/promosuite-next?hsLang=en#managing-users)
March 9, 2026
# How to Unlock User Accounts
[](https://vcreativeinc.com/knowledge-promosuite/hc/en-us/articles/360059846011-promosuite-next-user-groups-and-associated-permissions?hsLang=en)
To unlock a users account, [log in to PromoSuite Next](https://next.promosuite.com/Login.aspx) and click on the Security (lock) icon in the upper right corner and click User Management.
When you arrive at the User Management screen, you have two options search for the user whose account you need to unlock.
**Option 1**
Search by: username, first name or last name. If the user exists in the system, it will retrieve their user account and profile information.
**Option 2**
Click on the Folder icon on the toolbar and search through a list of Users, filtering the list by first or last name as needed. When you locate the user, click their name to retrieve their user account and profile information.
**Once You Have Identified The User and Have Their Profile On Screen**
Look for and click the blue Unlock button on the right side of the page.
The button changes to "Deactivate" and displays green text says "This user is active."
The users account is now unlocked and they are able to log in with their old password or reset it themselves on the [PromoSuite Next log in page](https://next.promosuite.com/Login.aspx).
- [PromoSuite Next](https://vcreativeinc.com/knowledge-promosuite/promosuite-next?hsLang=en#main-content)
- [(FAQ) Frequently Asked Questions](https://vcreativeinc.com/knowledge-promosuite/promosuite-next?hsLang=en#faq-frequently-asked-questions)
- [Audience (formerly Aptivada) integrations](https://vcreativeinc.com/knowledge-promosuite/promosuite-next?hsLang=en#audience-formerly-aptivada-integrations)
- [Contact-Free Prize Fulfillment](https://vcreativeinc.com/knowledge-promosuite/promosuite-next?hsLang=en#contact-free-prize-fulfillment)
- [Creating Contests & Prizes](https://vcreativeinc.com/knowledge-promosuite/promosuite-next?hsLang=en#creating-contests-prizes)
- [Events](https://vcreativeinc.com/knowledge-promosuite/promosuite-next?hsLang=en#events)
- [Getting Started](https://vcreativeinc.com/knowledge-promosuite/promosuite-next?hsLang=en#getting-started)
- [iHeart Documentation](https://vcreativeinc.com/knowledge-promosuite/promosuite-next?hsLang=en#iheart-documentation)
- [Liners and other Programming Content](https://vcreativeinc.com/knowledge-promosuite/promosuite-next?hsLang=en#liners-and-other-programming-content)
- [Managing Users](https://vcreativeinc.com/knowledge-promosuite/promosuite-next?hsLang=en#managing-users)
- [Program Settings](https://vcreativeinc.com/knowledge-promosuite/promosuite-next?hsLang=en#program-settings)
- [Sales](https://vcreativeinc.com/knowledge-promosuite/promosuite-next?hsLang=en#sales)
- [Storm Closings](https://vcreativeinc.com/knowledge-promosuite/promosuite-next?hsLang=en#storm-closings)
- [Studio](https://vcreativeinc.com/knowledge-promosuite/promosuite-next?hsLang=en#studio)
- [Winners, Prize Fulfillment & Taxes](https://vcreativeinc.com/knowledge-promosuite/promosuite-next?hsLang=en#winners-prize-fulfillment-taxes)
- [Integrations](https://vcreativeinc.com/knowledge-promosuite/promosuite-next?hsLang=en#integrations)
- [Product Updates](https://vcreativeinc.com/knowledge-promosuite/promosuite-next?hsLang=en#product-updates)
- [PromoSuite Mail](https://vcreativeinc.com/knowledge-promosuite/promosuite-mail?hsLang=en#main-content)
- [FAQ](https://vcreativeinc.com/knowledge-promosuite/promosuite-mail?hsLang=en#faq)
- [Database Tools](https://vcreativeinc.com/knowledge-promosuite/promosuite-mail?hsLang=en#database-tools)
- [Product Updates](https://vcreativeinc.com/knowledge-promosuite/promosuite-mail?hsLang=en#product-updates)
- [RSS to Email](https://vcreativeinc.com/knowledge-promosuite/promosuite-mail?hsLang=en#rss-to-email)
- [Settings](https://vcreativeinc.com/knowledge-promosuite/promosuite-mail?hsLang=en#settings)
- [Signup Pages](https://vcreativeinc.com/knowledge-promosuite/promosuite-mail?hsLang=en#signup-pages)
- [Templates](https://vcreativeinc.com/knowledge-promosuite/promosuite-mail?hsLang=en#templates)
- [Training & Consultation](https://vcreativeinc.com/knowledge-promosuite/promosuite-mail?hsLang=en#training-consultation)
- [Emails](https://vcreativeinc.com/knowledge-promosuite/promosuite-mail?hsLang=en#emails)
- [Announcements & FAQ](https://vcreativeinc.com/knowledge-promosuite/announcements-faq?hsLang=en#main-content)
- [FAQ](https://vcreativeinc.com/knowledge-promosuite/announcements-faq?hsLang=en#faq)
- [Product Integrations](https://vcreativeinc.com/knowledge-promosuite/announcements-faq?hsLang=en#product-integrations)
- [Webinars](https://vcreativeinc.com/knowledge-promosuite/announcements-faq?hsLang=en#webinars)
[](https://vcreativeinc.com?hsLang=en)
PromoSuite® Help Center
Copyright © 2025, vCreative
```json
{
"@context" : "https://schema.org",
"@type" : "Organization",
"brand" : [ {
"@type" : "Brand",
"name" : "vCreative"
}, {
"@type" : "Brand",
"name" : "PromoSuite"
} ],
"description" : "vCreative builds media workflow software (also called broadcast workflow or content operations software) for radio, TV and digital operations teams. It runs the operational work between selling an ad spot and putting it on air: production orders, spot approvals, traffic handoffs, promotions, contests and audience email. More than 9,000 stations run on vCreative products, managing over 3 million workflows and saving more than 300,000 hours every year. vCreative operates under the Banyan umbrella and merged with PromoSuite in February 2024.",
"knowsAbout" : [ "Media workflow software", "Content operations software", "Broadcast workflow software", "Radio production orders", "Spot approvals and creative workflow", "Broadcast traffic handoffs", "TV and multi-platform production", "Radio promotions and contests", "Prize fulfillment and compliance", "Broadcast email marketing", "Trade management", "Multi-market campaign management", "Talent endorsements", "PromoSuite Next radio promotions software", "PromoSuite Mail and ListenerEmail" ],
"logo" : "https://vcreativeinc.com/hubfs/Logos/vcreative-logo.svg",
"name" : "vCreative",
"sameAs" : [ "https://www.linkedin.com/company/vcreative" ],
"slogan" : "Media workflow software for radio, TV and digital",
"url" : "https://vcreativeinc.com"
}
```